Reservation of Services: To reserve the services of Purple Swan the contract must be signed and a 25% booking fee (minimum of £100) paid within 2 weeks of confirming you wish to book. After this we cannot guarantee availability if the contract and deposit have not been received. The booking fee will be taken off your final balance.
Balance of Payment: The remaining balance can be paid in instalments or in a lump sum 6 weeks before your wedding / event.
Payments Accepted: Payments can be made by BACS, cash, cheque or credit card.
Period of Hire: The hire charge for the products commences from the time that Purple Swan dresses the venue, and continues until the equipment is collected. All items are for hire only unless specified.
Venues: Delivery is to ground floor inside unless otherwise discussed. We always suggest that you let your venue know the final quantity of chairs you require for them to prepare the room with. We do not leave spares behind and will only dress the chairs placed out. Rules and regulations of all event sites are the responsibility of the client. The client shall provide a copy of all pertinent rules to {{brand.name}} (eg. if real candles are not allowed)
Outdoor Weddings: All hire items are for indoor use only, unless specifically discussed and agreed with Purple Swan.
Cover Loss or Damage of Hired Equipment: The client assumes complete responsibility for loss of or damage to the hire products (other than fair wear and tear) from the time the equipment is left at the venue/premises, until it is collected. The charge will be the cost of repairing or replacing the equipment with new stock. We will ask for a returnable security deposit for small or breakable items, which will be returned in full after the event if all items are received back undamaged or returned minus the cost of replacement items.
Quantity of equipment required: An estimated number of items required is fine at the point of booking. Final numbers are required 6 weeks before the wedding / event. Once the invoice has been paid we are unable to issue refunds on products no longer required but can exchange the hired items for something else the same price or more.
Changes to an Order: Although this order may be changed at a later date on the request of the customer and at the discretion Purple Swan, the total amount can only be decreased by a maximum of 10% of the total value. This is due to the fact that we may have been able to accept further bookings if the amount of time allocated to your booking was originally less than that shown on the booking confirmation.
Cancellation: Cancellation will result in the forfeit of the deposit plus additional work carried out (charged at £50 per hour) or full amount 6 months prior to the event. Once the balance has been paid no refund can be given. Cancellation of the Blossom Canopy Trees, Arches/Moongates, LOVE Letters, Starlight Backdrop or Royal Mail Post Box will result in loss of the full hire cost due to us having turned down other potential bookings for these. If circumstances beyond your control prevent your day going ahead, we shall do our utmost to accommodate your request for a new date. Where this is not possible, unfortunately, no refund can be given.
Additional Set-up: If you have requested Purple Swan to set up your own items all vases, containers, or other items must be provided in clean and water tight condition with no stickers or labels on them. All packaging must be opened and packing materials removed. Any fabric/ribbon/etc. must be pressed and clean. Any candles should be unwrapped and ready to be used. A fee in the amount of £50.00 per hour will be assessed and charged to your final bill/card on file for any cleaning services provided by Purple Swan. Items must be at the venue when we arrive to set up – e.g. if we are dressing with florists’ items.
Specific instructions for placement of items must be provided to Purple Swan no less than one week before event. If we are requested to provide additional on-site set-up of unlisted items a minimal additional fee of £50.00 per hour per on-site staff member (of Purple Swan ) will be charged.
Studio Consultation: One free consultation is included, additional consultations are charged at £50.
Substitutions: All fresh products are subject to availability and freshness. While we prefer to use the flowers and varieties requested and/or listed on the order, due to the perishable nature of the product, substitutions are occasionally necessary. We will attempt to contact you with information on substitutions. However, we reserve the right to make the needed changes without approval if deemed necessary to present our best and most creative work. We will take the utmost care to maintain style, theme and colour scheme while using flowers of equal or greater value.
Safety: Purple Swan will do everything we can to ensure the safety and safe handling of the items. We are not responsible for any injury or damage to animals, property, persons or objects arising from the use of any equipment under hire. We shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the use of our hire items.
Termination of Liability: The Company shall be relived of all liability for obligations incurred to the hirer and any other third party.
Model & Photo Release: By signing this contract, you expressly grant Purple Swan permission to use photos from your event in various forms of advertising promoting our services. Where images are provided by your contracted photographer, appropriate credit will be given. Purple Swan may use and publish photographs of all persons, flowers and décor involved in the event for editorial, trade, advertising, web site use, or any other purpose and in any manner and medium that they see fit to promote them. Purple Swan may, at our cost and discretion, document aspects of your event with photography, video and or written word with vendors of our choosing. Purple Swan will be respectful of your privacy and anonymity by not including your name or photos of you and your guests without prior permission. This documentation is for our portfolio and for proof of vendor delivery.
Extreme conditions: Purple Swan will make every possible effort to deliver items ordered/rented for your event in a timely manner. However, we shall not be liable for delay or the inability to deliver due to severe weather, traffic accident, road closures, landslides, floods or other acts of nature or war.
Law: This contract shall be governed by English Law in the Courts of England.
Purple Swan, Wedding Studio at Unit 4, Whinfell Business Park, Kendal, Cumbria, LA9 6ER. Telephone No: 01539 266454 Email: info@purpleswanhire.co.uk