Terms and Conditions

The ‘Company’ is Purple Swan Hire. ‘Customer’ is any person or company who hires or has agreed to hire Goods from the Company. ‘Goods or equipment’ means goods provided by the Company in accordance with the Company’s standard Terms and Conditions of hire.

Acceptance of Conditions
The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.

Cover Loss or Damage of Hired Equipment
The Customer assumes complete responsibility for loss of or damage to the hire products (Other than fair wear and tear) from the time the equipment is left at the venue/premises, until it is collected. The charge will be the cost of replacing the equipment with new stock. The charges for replacements of items hired are £10.00 per chair cover and/or £2.50 a sash. Other items are priced individually. The Company will ask for a returnable security deposit for small or breakable items, which will be returned in full after the event if all items are received back undamaged, or returned minus the cost of replacement items.

We always suggest that you let your venue know the final quantity of chairs you require for them to prepare the room with. We do not leave spares behind and will only dress the chairs placed out.

Hire Charges – Period of Hire
The hire charge for the products commences from the time that we dress the venue, and continues until the equipment is collected. The company will require a 25{6cd4fa2e0a621e47c2bec148fc6e31720559715e8d239888174c54422ebd1534} deposit to secure your booking. The full balance is due 21 days prior to your event date and an invoice will be sent 4 weeks in advance. If payment is not received before this time, we will assume our services are no longer required and will cancel the order. Once the invoice has been paid we cannot refund any items that are no longer required but can exchange items.

Lost, Theft or Damaged Equipment
In the event of loss or theft of the hire equipment the Company will invoice the Customer in full for replacement of the equipment. In the event of damage to the goods, the company will, at its option, charge the Customer in full for the repairs of the goods at cost of new stock.

Changes to an order
Changes can be made to an order up to the point of 4 weeks in advance of the event. Changes that decrease the order value by more than £150 must be made at leaset 3 months in advance.  Changes to an order may change the quote originally obtained. Once the invoice has been paid we are unable to offer any refunds for unwanted goods but can offer exchanges. Items can be added to an order as long as they are in stock.

Minimum Order Values
We have a minimum order value of £50 for DIY bookings. Minimum order value for setting up at a venue varies according to distance and time of year / day of the week.

Cancellation will result in the forfeit of the deposit, or full amount 4 weeks prior to the event. Cancellation of the Royal Mail Post Box will result in loss of the full hire cost due to it’s popularity.

Termination of Liability
The Company shall be relived of all liability for obligations incurred to the Hirer and any other third party.

Quantity of equipment required
If you are unsure of the quantities of the equipment you require yet please don’t worry we just require an estimate for now, until 4 weeks before the event when we will require the full amount to invoice. Once the invoice has been paid we are unable to issue refunds on products no longer required but can exchange the hired items for something else the same price or more.

This contract shall be governed by English Law in the Courts of England.
Purple Swan, Wedding Studio at Mill Mews, Adj. 44 Appleby Road, Kendal, Cumbria, LA9 6ES.

Telephone No: 07716 175454
Email: info@purpleswanhire.co.uk