Terms and Conditions

Terms and Conditions

General
For the purposes of this agreement; ‘we’, ’us’, ‘our‘, ‘the company’ and ‘Purple Swan’ are all understood to mean the supplier. A customer of the company can be referred to as the ‘Hirer’, ‘Customer’, ‘you’, ‘your’ which will be understood to mean the same thing. A ‘booking’, ‘order’ or ‘service’ are all understood to mean goods and/or services purchased or hired from the company.

Acceptance of Conditions
Once you place an order with Purple Swan you automatically enter into an agreement with us accepting these Terms and Conditions of Trading, both for the relevant order and all other subsequent transactions.

Venues
We always suggest that you let your venue know the final quantity of chairs you require for them to prepare the room with. We do not leave spares behind and will only dress the chairs placed out.

Hire Charges – Period of Hire
The hire charge for the products commences from the time that we dress the venue, and continues until the equipment is collected.

Reserving the Date
The Company will reserve the date for 2 weeks from email confirmation. After this the Company cannot guarantee availability if the booking form and deposit has not been received.

Deposit
The company will require a minimum deposit of £100 or 25% of the total booking value to secure your booking. The full balance is due 28 days prior to your event date and an invoice will be sent 6 weeks in advance. Once the invoice has been paid we cannot refund any items that are no longer required but can exchange items.

Cover Loss or Damage of Hired Equipment
The Customer assumes complete responsibility for loss of or damage to the hire products (Other than fair wear and tear) from the time the equipment is left at the venue/premises, until it is collected. The charge will be the cost of repairing or replacing the equipment with new stock. The charges for replacements of items hired are £10.00 per chair cover and/or £2.50 a sash. Other items are priced individually. The Company will ask for a returnable security deposit for small or breakable items, which will be returned in full after the event if all items are received back undamaged or returned minus the cost of replacement items.

Changes to an Order
Although this order may be changed at a later date on the request of the customer and at the discretion Purple Swan, the total amount can only be decreased by a maximum of 10% of the total value. This is due to the fact that we may have been able to accept further bookings if the amount of time allocated to your booking was originally less than that shown on the booking confirmation.

Minimum Order Values
We have a minimum order value of £60 for DIY bookings. Minimum order value for setting up at a venue varies according to distance and time of year / day of the week.

Cancellation
Cancellation will result in the forfeit of the deposit plus any additional work carried out (charged at £50 per hour), or full amount 6 months prior to the event. Once the balance has been paid no refund can be given. Cancellation of the Blossom Canopy Trees, Arches, LOVE Letters, Starlight Curtain or Royal Mail Post Box will result in loss of the full hire cost due to us having turned down other potential bookings for these. If circumstances beyond your control prevent your day going ahead, we shall do our utmost to accommodate your request for a new date. Where this is not possible, unfortunately, no refund can be given.

Safety
We do everything we can to ensure the safety and safe handling of the items. We are not responsible for any injury or damage to animals, property, persons or objects arising from the use of any equipment under hire. We shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the use of our hire items.

Termination of Liability
The Company shall be relived of all liability for obligations incurred to the Hirer and any other third party.

Quantity of equipment required
An estimated number of items required is fine at the point of booking. Final numbers are required 6 weeks before the wedding / event. Once the invoice has been paid we are unable to issue refunds on products no longer required but can exchange the hired items for something else the same price or more.

Law
This contract shall be governed by English Law in the Courts of England.
Purple Swan, Wedding Studio at Mill Mews, Rear of 48 Appleby Road, Kendal, Cumbria, LA9 6ES. Telephone No: 07716 175454 Email: info@purpleswanhire.co.uk

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