FAQs

1: Quotes

Which areas do you serve?

Thought we predominantly cover the North West, we can travel further afield for larger weddings and events. Our main areas are:

Cumbria including the Lake District, Ambleside, Windermere, Carlisle, Cockermouth, Kendal, Keswick, Kirkby Lonsdale, Penrith, Ulverston, Sedburgh and Dent.

Lancashire including Blackpool, Carnforth, Lancaster, Morecambe, Preston and Chorley.

North Yorkshire including Hawes, Ingleton, Settle, Hetton, Skipton and Ilkley.

Why should we choose Purple Swan?

We know how important it is to have everything perfect for your wedding day. We are the venue decoration company of choice for many of the top hotels and wedding co-ordinators throughout Cumbria and Lancashire and we are passionate about our work.

Carla is a trained set designer (having work on films such as Harry Potter and Nine) and loves nothing better than to transform a space in to something magical! Catherine is a seamstress among other things, and we design and hand-make many of our items ourselves, so they are totally unique. We can offer a full design service, including the creation of table plans, place names etc. So your whole theme will co-ordianate beautifully.

We have tailored chair covers custom-made for a large number of hotels in the area, even for chairs with arms! We may be a bit perfectionist with the fit of our covers, but we’ve seen many ill-fitting chair covers from other companies, and having one that fits the chair well really does make a big difference. You may find a cheaper quote elsewhere but we can provide you with peace of mind and the best quality products. 

We were recently chosen by ‘Brides’ magazine to represent chair covers in the North West for their Jan 2015 issue feature CD. Super exciting!!

Do you have a showroom or shop we can visit?

Yes – we have a second floor wedding studio on Market Place in Kendal town centre. We are open by appointment only, as we are often out and about setting up weddings. Please contact us to arrange a meeting :-)

I am unsure of the chair dimensions at my venue…

This is a common dilemma and is not a problem. We can call your venue and check the dimensions. As we are local we can also visit the venue with the chair covers to ensure they fit perfectly.

We have chairs covers custom-made for many Lake District hotels (there are some unusual chairs out there!) and are becoming experts on the different chairs at each venue – it’s an exciting life ;-p 

We have not finalised our numbers, can I amend my order once placed?

Yes. Changes to numbers can be made up to 28 days before your wedding day, though it is useful to know in advance if there is to be a big change in numbers. The final balance will be based on the number of chair covers and hire items you have ordered at this point and changes made within 21 days of your wedding will not be eligible for a refund.

If there is a large drop in chair cover numbers / hire items this may change the original quote.

Our aim is to offer a flexible service and make it as easy as possible for you to plan your wedding, so you can add hire items to your order as and when you’ve made decisions. The important thing is getting the date saved for you as we only accept a small number of weddings each day.

How do we order?

There are a number of ways. The easiest is to browse our website and add hire items to your quote basket as you go. You can add your personal details and make amendments before submitting for a no obligation quote.

If you would like a quick quote please use the form on our ‘contact’ page.

We will check we are available for your wedding date, and then send you a quote via email. If you wish to book after receiving your quote please confirm by email so we can hold this for you. To confirm the booking, please download and complete the booking form from the website and post it to us with a £100 deposit cheque. This must be received within 2 weeks of your email to retain your date. Final numbers and payment is due 21 days before your event date.

Do we need to send a deposit with our booking form?

Yes, we require a £50 – £100 deposit (depending on the size of your booking) along with your booking form within 2 weeks of the email confirmation to retain your date.

2: Bookings and payment

What method of payment do you accept?

We accept cheques or bank transfers (BACS). If you would like to pay by bank transfer, please contact us for our bank account details.

Are we required to pay a damage deposit?

We do not ask for a damage deposit for the chair covers and other unbreakable items. However, if after your event any of the hire items are damaged beyond repair we will send an invoice to cover our costs.

We ask for a £50 damage deposit on all glassware hired, including our sweet buffet. This will be returned after your wedding or event providing nothing has been damaged.

When should we book?

As soon as possible to avoid disappointment. We only accept a few weddings a week so we can retain the high quality of our work. For this reason we get booked up early for popular dates.

When will you send our final invoice?

28 days before your wedding date we will contact you to check on final numbers and send you an invoice. Payment in full is required 21 days prior to your wedding or event.

Is VAT applicable to the hire prices?

No. As we are a small business we are not VAT registered.

3: On your wedding day

Will Purple Swan fit the chair covers or do we fit them ourselves?

Unless a DIY service is specifically requested, our chair cover hire price includes delivery, set-up and collection by us either the evening before or the morning of your wedding.

We will then arrange a suitable time with you or your venue for collection to ensure a hassle-free service all round.

What do we do with the covers after the wedding / event?

We will liase with the venue staff to discuss arrangements, they will usually keep the hire items safe for us until we are able to collect them the following day.

Contact Us

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My Quote

On this tab you can view all the items in your quote, which you can add to as you browse our website.

When you're ready, click the "submit quote" button to enter your venue and contact details for a no obligation quote.

If you know what you want you can submit a quick quote from the contact us page instead. Happy browsing!

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