FAQs

Bookings and payment

I am unsure of the chair dimensions at my venue…

This is a common dilemma and is not a problem. We can call your venue and check the dimensions. As we are local we can also visit the venue with the chair covers to ensure they fit perfectly.

Are we required to pay a damage deposit?

We do not ask for a damage deposit for the chair covers and other unbreakable items. However, if after your event any of the hire items are damaged beyond repair we will send an invoice to cover our costs.

We ask for a £50 damage deposit on all glassware hired, including our sweet buffet. This will be returned after your wedding or event providing nothing has been damaged.

When will you send our final invoice?

28 days before your wedding date we will contact you to check on final numbers and send you an invoice. Payment in full is required 21 days prior to your wedding or event.

What method of payment do you accept?

We accept cheques or bank transfers. If you would like to pay by bank transfer, please contact us for our bank account details.

When should we book?

As soon as possible to avoid disappointment. We only accept a few weddings a week so we can retain the high quality of our work. For this reason we get booked up early for popular dates.

On your wedding day

Will Purple Swan fit the chair covers or do we fit them ourselves?

Unless a DIY service is specifically requested, our chair cover hire price includes delivery, set-up and collection by us either the evening before or the morning of your wedding.

We will then arrange a suitable time with you or your venue for collection to ensure a hassle-free service all round.

What do we do with the covers after the wedding / event?

We will liase with the venue staff to discuss arrangements, they will usually keep the hire items safe for us until we are able to collect them the following day.

Quotes

Which areas do you serve?

Cumbria including the Lake District, Ambleside, Windermere, Carlisle, Cockermouth, Kendal, Keswick, Kirkby Lonsdale, Penrith, Ulverston, Sedburgh and Dent.

Lancashire including Blackpool, Carnforth, Lancaster, Morecambe, Preston and Chorley.

North Yorkshire including Hawes, Ingleton, Settle, Hetton, Skipton and Ilkley.

We have not finalised our numbers, can I amend my order once placed?

Yes. Changes to numbers can be made up to 21 days before your wedding day. The final balance will be based on the number of chair covers and hire items you have ordered at this point and changes made within 21 days of your wedding will not be eligible for a refund.

Our aim is to offer a flexible service and make it as easy as possible for you to plan your wedding, so you can add hire items to your order as and when you’ve made decisions.

How do we order?

There are a number of ways. The easiest is to browse our website and add hire items to your quote basket as you go. You can add your personal details and make amendments before submitting for a no obligation quote.

If you would like a quick quote please use the form on our ‘contact’ page.

We will check we are available for your wedding date, and then send you a quote via email. If you wish to book after receiving your quote please confirm by email so we can hold this for you. To confirm the booking, please download and complete the booking form from the website and post it to us with a £100 deposit cheque. This must be received within 2 weeks of your email to retain your date. Final numbers and payment is due 21 days before your event date.

Do we need to send a deposit with our booking form?

Yes, we require a £50 deposit along with your booking form within 2 weeks of the email confirmation to retain your date.

Why should we choose Purple Swan?

We know how important it is to have everything perfect for your wedding day. We are the chair cover company of choice for many of the top hotels and wedding co-ordinators throughout Cumbria and Lancashire and we are passionate about our work.

We pride ourselves on providing quality products with excellent customer service, so you may find a cheaper quote elsewhere but we can provide you with peace of mind.

Do you have a showroom or shop we can visit?

We are working on it for next year but we do not have a showroom at present. You are welcome to visit us at home or meet us at local venues and view any hire items, sash colours and to discuss any aspect of your wedding. Please contact us to arrange an appointment.

Contact Us

Download Booking Form

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My Quote

On this tab you can view all the items in your quote, which you can add to as you browse our website.

When you're ready, click the "submit quote" button to enter your venue and contact details for a no obligation quote.

If you know what you want you can submit a quick quote from the contact us page instead. Happy browsing!

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